Senior Technical ServiceNow Business Analyst
New
L
LIGHTFEATHER IO LLCFederal Government IT
Fully Remote (EST hours), EST hoursFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years of Business Analyst experience, with a minimum of 3 years focused on the ServiceNow platform.
- Required Skills
- Business AnalysisJiraServiceNowAzure DevOps
Requirements
- U.S. Citizenship is required.
- Bachelor's degree in Computer Science, Information Systems, Business Administration, or equivalent field.
- 5+ years of Business Analyst experience.
- Minimum of 3 years focused on the ServiceNow platform.
- ServiceNow Certified System Administrator (CSA) certification.
- Demonstrable background supporting federal contracting environments (DoD, DHS, or civilian agencies).
- Hands-on experience delivering within Agile/Scrum teams.
- Proficiency with backlog management tools such as Jira, ServiceNow Agile, or Azure DevOps.
- Skilled in process mapping tools like Visio or LucidChart.
Responsibilities
- Facilitate client-facing workshops and structured discovery sessions to surface, analyze, and document business requirements in alignment with agency objectives.
- Convert mission-level needs into detailed user stories, acceptance criteria, and functional specifications within an Agile/Scrum delivery model.
- Perform gap assessments comparing existing legacy workflows against ServiceNow out-of-the-box capabilities to inform build vs. configure decisions.
- Own backlog quality by reviewing user stories for completeness and clarity.
- Mentor junior analysts and developers on federal domain context and ServiceNow best practices.
- Build end-to-end process maps, workflow diagrams, and data models.
- Ensure designs conform to federal IT requirements including Section 508 accessibility and FISMA/NIST security controls.
- Manage UAT planning and execution, including authoring test scripts and tracking outcomes.
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