Technical Support Specialist T3
New
B
BoldrClient Experience
Ontario, CanadaFull-TimeMiddle
Salary4,200 - 5,250 CAD per month
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Job Details
- Languages
- Excellent English communication skills
- Experience
- At least 3 years of working experience in Technical Support
- Required Skills
- Customer serviceMS OfficeTroubleshootingTechnical supportGoogle Sheets
Requirements
- At least a bachelor’s degree in any field
- At least 3 years of working experience in Technical Support
- Excellent English communication skills (verbal and written)
- Ability to understand and communicate complex ideas to customers
- Aptitude to quickly learn and navigate new technology, systems, and applications
- Basic knowledge of cloud-based applications (Google Drive, Sheets, Docs) and MS Office
- Willingness to learn about IT technology and network operations
- Amenable to work on rotating shifts
- Analytical and critical thinking skills with attention to detail
- Proactive, self-motivated, and customer-oriented
Responsibilities
- Compose thoughtful, personalized responses to a variety of customer requests
- Triage incoming requests and spot trends in customer issues to flag for the wider team
- Interact with customers to provide and process accurate, valid, and complete information with empathy
- Log, manage, and follow up on all customer support tickets
- Perform problem-solving tasks, provide troubleshooting, and ensure issues are documented and resolved
- Proactively monitor client dashboards and platforms to assist customers
- Ensure proper and timely escalation of issues to meet expectations
- Identify opportunities and recommendations for continuous process improvement
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