Senior Customer Insights Analyst
This is a remote position available in the United States.Full-TimeSenior
Salary71,000 - 81,000 USD per year
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Job Details
- Experience
- 3 years
- Required Skills
- Data AnalysisMicrosoft ExcelReportingData visualization
Requirements
- Bachelor's Degree
- 3 years of experience in survey development and analysis
- Experience with Qualtrics CX Platform including survey programming/deployment and dashboard mapping/design
- Customer Experience mindset
- Robust analytical, problem solving, and critical thinking skills
- Ability to prioritize and manage many competing demands
- Excellent written and verbal communication skills
- Attention to detail with ability to self-check work
- Strong skills in Excel, including sorting, filtering, and intermediate formula creation
- Ability and willingness to learn new systems quickly
Responsibilities
- Support research development and the end-to-end survey process.
- Work with stakeholders and end users through project design, deployment, and reporting stages.
- Act as a research/analysis subject matter expert for Customer Insights.
- Monitor, measure, and provide feedback on survey and report performance.
- Perform intermediate data transformations in Excel.
- Monitor survey health and report issues to leadership.
- Develop and maintain a working knowledge of company operations.
- Work collaboratively with other departments.
- Evaluate projects and methodology to recommend opportunities for optimization.
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