Revenues, Housing Benefits & ASC Officers
New
C
CivicaPublic Sector GovTech
United KingdomFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- Minimum three years
Requirements
- Minimum three years' experience working within Revenues, Benefits, Assessments or a related local government environment
- Strong working knowledge of Council Tax, Business Rates, Housing Benefit and/or Council Tax Support legislation
- Experience processing assessments, liabilities, payments, recovery actions or property inspection activities
- Confident using Revenues and Benefits systems and online case management platforms
- Excellent communication skills with the ability to explain complex regulations clearly and professionally
- Strong customer service experience dealing with members of the public and stakeholders
- Ability to work independently with minimal supervision whilst managing competing priorities
- Highly organised with excellent attention to detail and accuracy
- Able to work effectively under pressure and consistently meet targets and deadlines
Responsibilities
- Process Council Tax, Business Rates and Benefits work accurately and in line with relevant legislation and regulations
- Assess information from multiple sources to determine claims, liabilities, reductions, discounts, exemptions and recovery actions
- Respond to customer, stakeholder and client enquiries by telephone, email and written correspondence
- Carry out account maintenance, billing, payment arrangements, recovery actions and overpayment processing as required
- Gather, review and verify evidence in support of Housing Benefit and Council Tax Support claims
- Process revisions, appeals, disputes and overpayment recovery actions in accordance with legislation and local procedures
- Maintain accurate records and management information whilst meeting agreed service levels and deadlines
- Access client systems and work in accordance with contract requirements, processes and procedures
- Liaise with government departments, local authority stakeholders and external agencies where required
- Undertake property inspections, validation visits and reporting activities where relevant to your specialism
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