Senior Consultant - Zoom Contact Center
New
Philippines, US daytime hoursFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 3 or more years of experience in Zoom Contact Center and UC environments; 2 or more years of software development
- Required Skills
- PythonJavascriptWebRTCRESTful APIsCRM
Requirements
- 3+ years of experience in Zoom Contact Center and UC environments.
- Experience with enterprise-level CCaaS architecture for complex business needs.
- 2+ years of software development including design, coding (JavaScript, Python, Java, C++), and testing of real-time systems.
- Knowledge of SIP Protocol, RESTful APIs, WebRTC, and modern SSO/identity management.
- Experience configuring SBCs, SIP trunks, voice gateways, and cloud telephony.
- Experience with CRM integrations (Salesforce, Microsoft Dynamics, ServiceNow, or Zendesk).
- Customer-facing presentation skills and ability to develop solution pitches.
- Network infrastructure experience.
- Bachelor’s degree in computer science, IT, or engineering preferred.
- Industry certifications for Zoom Contact Center and process automation highly desired.
- Experience with Conversational AI platforms highly desired.
Responsibilities
- Configure and deploy Zoom Contact Center, WFM, QM, and AI solutions in customer environments.
- Implement high-complexity projects, proactively managing risk and ensuring quality through testing.
- Mentor Software Engineers and provide technical leadership in CX transformation.
- Enhance and improve software written in JavaScript within a project team.
- Collaborate with system analysis and project management to ensure successful project delivery.
- Present solutions to executive-level stakeholders.
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