Senior Consultant, Zoom Contact Center
Manila, US daytime hoursFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 3 or more years of experience in Zoom Contact Center and UC environments; 2 or more years of software development
- Required Skills
- PythonJavaJavascriptWebRTCRESTful APIs
Requirements
- Bachelor’s degree in computer science, IT, or engineering preferred.
- 3 or more years of experience in Zoom Contact Center and UC environments.
- Experience with enterprise level CCaaS architecture.
- 2 or more years of software development (JavaScript, Python, Java, C++).
- Knowledge of SIP Protocol, RESTful APIs, WebRTC, and SSO/identity management.
- Experience configuring SBCs, SIP trunks, voice gateways, and cloud telephony.
- Experience with CRM integrations (Salesforce, Dynamics, ServiceNow, Zendesk).
- Network infrastructure experience.
- Excellent customer-facing presentation skills.
- Experience with Conversational AI platforms highly desired.
Responsibilities
- Configure and deploy Zoom Contact Center, WFM, QM, and AI solutions in customer environments.
- Implement high-complexity projects with multiple dependencies, proactively managing risk.
- Ensure solution quality through structured testing and validation.
- Mentor Software Engineers.
- Enhance and improve software written in JavaScript.
- Code and test projects.
- Deliver high-quality software on time.
- Attend meetings and training as required.
- Work with system analysis and project management for the successful completion of a project.
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