Business Systems Analyst - CRM
New
T
Two95 International Inc.Medical Device
United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- At least 3 years
- Required Skills
- SalesforceJiraCRMChange ManagementConfluence
Requirements
- At least 3 years of experience in the Medical Device industry or medical field
- Experience with CRM system design, validation, and change management
- Experience with Salesforce Commerce Cloud
- Experience with IT ticketing systems
- Experience designing and supporting digital portals
- Knowledge of working in a regulated environment
- Experience with Atlassian JIRA and Confluence
- Strong verbal and written communication skills
Responsibilities
- Drive continuous improvement of CRM, ecommerce, and portal systems
- Manage stakeholder management of system issues and requests via IT ticketing
- Design and support digital portals
- Ensure integration of ecommerce, portal, and CRM systems
- Translate technical information for diverse audiences
- Manage change management processes
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