Billing and Collections Specialist
New
Based in the United StatesFull-TimeMiddle
Salary20 USD per hour
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Job Details
- Required Skills
- Problem SolvingCustomer serviceNegotiationAccount ManagementData entry
Requirements
- High school diploma or GED required.
- Strong customer service, communication, and interpersonal skills.
- Demonstrated resilience, persistence, and professionalism when managing challenging situations and difficult conversations.
- Effective negotiation and problem-solving abilities with a focus on achieving mutually beneficial outcomes.
- Ability to manage multiple priorities while maintaining attention to detail and compliance standards.
- Strong conflict resolution skills and the ability to remain composed in high-pressure environments.
- Self-motivated and goal-oriented mindset with the ability to work independently in a remote setting.
- Reliable internet connection with a minimum download speed of 15 Mbps and upload speed of 3 Mbps for remote work.
- Ability to complete required in-person training and maintain residency within the designated commuting radius throughout employment.
Responsibilities
- Contact customers regarding outstanding balances and guide them through available payment options and resolution strategies.
- Investigate account information, locate responsible parties, and gather relevant details to facilitate successful debt resolution.
- Negotiate payment arrangements that balance customer needs with business objectives while maintaining professionalism and compliance.
- Deliver high-quality customer service during challenging conversations, demonstrating empathy, conflict resolution skills, and effective communication.
- Maintain accurate documentation of customer interactions, payment agreements, and account activities within company systems.
- Meet individual and team performance objectives related to collections, account resolution, and customer engagement.
- Adhere to all applicable state and federal regulations governing collections activities and customer communications.
- Participate in ongoing training, coaching, and professional development initiatives to continuously improve performance and industry knowledge.
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