Technical Support Analyst
New
Canada, 24/7 rotating environmentFull-TimeEntry
Salary40,000 - 53,362 CAD per year
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Required Skills
- Customer serviceNetworkingTroubleshootingTechnical supportSaaS
Requirements
- Experience in technical support, help desk, or IT support roles is preferred.
- Strong understanding of Windows operating systems (Windows 7, 8, 10, 11) and basic troubleshooting techniques.
- Familiarity with networking concepts and general IT infrastructure fundamentals.
- Strong communication skills in English, both written and verbal.
- Ability to diagnose and resolve technical issues in a structured and efficient manner.
- Comfortable working in a rotating 24/7 support schedule.
- Strong customer service mindset with the ability to remain calm under pressure.
- Prior experience in hospitality or SaaS environments is an advantage.
Responsibilities
- Provide first-line technical support to customers via phone, email, and chat, ensuring timely and effective resolution of issues.
- Troubleshoot hardware, software, networking, and Windows operating system issues across multiple versions.
- Document, track, and manage customer inquiries and incidents in the ticketing system.
- Collaborate with internal technical teams to escalate and resolve complex technical problems.
- Support custom applications and systems, with training provided as needed.
- Maintain high levels of customer satisfaction through clear communication and structured problem-solving.
- Assist in identifying recurring issues and contributing to knowledge base improvements.
- Ensure adherence to support processes and service standards in a 24/7 rotating environment.
View Full Description & ApplyYou'll be redirected to the employer's site
