Customer Support Representative
New
100% remote work opportunity from anywhere in CanadaFull-TimeEntry
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Time ManagementClient relationship managementCustomer support
Requirements
- Strong communication and interpersonal skills with the ability to build trust and rapport with clients virtually.
- Basic computer literacy and comfort using online communication tools such as Zoom.
- Strong work ethic, reliability, and ability to manage time effectively in a remote work environment.
- Outgoing, energetic, and customer-focused personality with a consultative approach to service.
- Ability to learn product information and explain it clearly to clients from diverse backgrounds.
- Prior experience in customer service, sales, or client-facing roles is an asset but not mandatory.
- Leadership or team coordination experience is considered a plus.
Responsibilities
- Build and maintain long-term relationships with clients through virtual interactions, ensuring consistent, high-quality customer engagement and support.
- Conduct Zoom-based consultations to explain life, accident, and supplemental health products in a clear and client-focused manner.
- Respond to customer inquiries, provide product guidance, and ensure clients understand their coverage options and benefits.
- Manage client follow-ups, renewals, and ongoing account needs to support retention and long-term satisfaction.
- Maintain accurate records of customer interactions and update client information in internal systems as required.
- Apply strong communication and time management skills to handle multiple client interactions effectively in a remote environment.
- Support clients in navigating policy options and escalating complex cases when necessary.
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