Follow-up Coordinator
New
C
ClassetHealthcare
United StatesFull-TimeMiddle
Salary16 - 17 USD per hour
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Problem SolvingCustomer service
Requirements
- Experience in customer service
- Experience in call center operations
- Experience in administrative support
- Experience in medical reception
- Experience in healthcare coordination
- Strong verbal communication and phone skills
- Excellent organizational and multitasking abilities
- Ability to work independently and manage follow-up activities
- Strong problem-solving mindset and attention to detail
- Comfortable learning new systems and processes
- Reliable internet connection
Responsibilities
- Track and monitor pending patient referrals after submission.
- Contact specialist offices via phone, fax, and secure portals to verify referral status.
- Follow up on outstanding referrals and appointment requests.
- Investigate scheduling obstacles and referral delays.
- Identify alternative providers when specialists are unavailable or unable to accept patients.
- Communicate updates and next steps to patients as needed.
- Utilize internal resource guides to locate appropriate specialists.
- Maintain accurate records and documentation within internal systems.
- Collaborate with Scheduling Coordinators and other team members to ensure workflow efficiency.
- Cross-train across multiple coordination functions to support team needs.
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