Care Coordinator
New
Must be located in OhioFull-TimeEntry
Salary not disclosed
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Job Details
- Required Skills
- Microsoft ExcelCustomer servicePowerPoint
Requirements
- High School Diploma / GED (or higher)
- Experience with escalated customer service issue resolution
- Proficiency in Microsoft Word, Outlook, and PowerPoint
- Proficiency in Microsoft Excel (VLOOKUP, if)
- Phone/Fax system experience
- EMR experience
Responsibilities
- Support scheduling for Complex Care Navigators
- Make patient reminder calls
- Facilitate collaboration with health plan care managers
- Ensure proper documentation of all patient contacts
- Support outreach and navigation teams with operational and non-clinical tasks
- Answer patient calls and appropriately transfer escalated patient issues
- Identify and request necessary patient documentation from patients and community providers
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