Manager, Digital Production (Loyalty)
New
Source API remote eligibility restrictions: Canada, United StatesFull-TimeManager
Salary113,900 - 185,000 USD per year
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Job Details
- Experience
- 4-6 years
- Required Skills
- Project ManagementJiraQuality AssuranceDigital Marketing
Requirements
- 4-6 years of experience in website operations, digital production, eCommerce, or related fields.
- Experience working within CMS, PIM, product management, promotion management, or similar digital content systems.
- Bachelor's degree or equivalent combination of education and experience.
- Previous people management experience or demonstrated leadership experience.
- Strong understanding of digital production workflows, QA methodologies, and website functionality.
- Experience managing large-scale digital campaigns and cross-functional projects.
- Excellent project management skills with ability to prioritize.
- Strong analytical and problem-solving capabilities.
- Exceptional written and verbal communication skills.
- Experience using project management and collaboration tools such as Monday.com, Jira, or similar.
Responsibilities
- Lead the end-to-end execution of complex digital initiatives across Sephora.com and mobile apps.
- Manage and deliver digital experiences supporting Sephora's Loyalty programs.
- Partner with Marketing, Creative, Product Management, Merchandising, IT, and Client Experience teams.
- Oversee UAT, quality assurance, troubleshooting, and launch readiness.
- Manage content, promotions, and product configurations using CMS, PIM, and promotion management systems.
- Drive process improvements and operational efficiencies.
- Monitor and resolve site, tool, vendor, and customer experience issues.
- Manage and develop direct reports through coaching and mentorship.
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