Bilingual Customer Service Representative
New
United StatesFull-TimeMiddle
Salary21.5 - 23 USD per hour
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Job Details
- Languages
- English, Spanish
- Experience
- 2 or more years
- Required Skills
- Customer serviceMultitasking
Requirements
- High school diploma or equivalent
- Bilingual in English/Spanish
- Property/Casualty Insurance License
- 2 or more years of insurance sales/service experience
- Demonstrated job stability and attendance records
- Solid computer and multi-tasking skills
- Strong grammar and communication skills
Responsibilities
- Serve as first point of contact for insurance questions
- Deliver quality customer service to build long-term relationships
- Resolve customer concerns or escalate when necessary
- Convey information efficiently and effectively
- Strive for first call resolution
- Maintain knowledge of procedures, products, and programs
- Adhere to department standards for quality and talk time
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