Customer Service Representative
New
United StatesFull-TimeEntry
Salary12.5 USD per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Experience
- 0-2 years
- Required Skills
- Customer serviceDocumentationMicrosoft Office SuiteData entry
Requirements
- High School Graduate or General Education Degree (GED)
- 0-2 years of related experience
- 6+ months contact center experience OR customer service experience
- Strong organization skills, written, and verbal communication skills
- Can type 35wpm or more
- Answer a high volume of calls up to 100+ calls per day
- Proficiency in Microsoft Office Suite
- Ability to talk and type simultaneously in a clear and concise manner while interacting with customers
- Work overtime as required
- Ability to work independently under general supervision
Responsibilities
- Receive and document customer concerns while ensuring all relevant information is correct in a timely manner
- Ensure all company procedures are followed
- Ensure accurate trip data is input in our systems
- Demonstrate a personal commitment to producing high-quality work
- Refer unresolved customer grievances to designated department for further investigation and resolution
- Multitask effectively and efficiently to extract necessary information from multiple systems
- Review and educate members on our services and their insurance coverage.
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