Customer Experience Specialist (P&C Licensed)
New
United States, Pacific Time or Eastern TimeFull-TimeMiddle
Salary60,000 - 62,500 USD per year
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Job Details
- Experience
- 2+ years of experience in insurance service, sales support, or related roles; 2–3+ years of experience in a remote, call center, or customer-facing environment
- Required Skills
- SalesforceMicrosoft OfficeAccount ManagementCustomer support
Requirements
- Active Property & Casualty (P&C) License
- 2+ years of experience in insurance service, sales support, or related roles
- 2–3+ years of experience in a remote, call center, or customer-facing environment
- Strong customer service mindset
- Excellent communication and interpersonal skills
- Ability to multitask, prioritize, and work in a fast-paced environment
- Detail-oriented with strong organizational and time management skills
- Proven ability to collaborate cross-functionally and work as part of a team
- Self-motivated, reliable, and accountable
- Proficiency with Microsoft Office
Responsibilities
- Serve as a primary point of contact for agents and policyholders via phone, email, chat, and other channels
- Handle inquiries related to policies, coverage, appetite, billing, and service requests
- Process endorsements, cancellations, and policy updates accurately and efficiently
- Strive for first-contact resolution, ensuring a high-quality and timely customer experience
- Act as a liaison between Underwriting, Claims, IT, and other internal teams to resolve issues and support requests
- Build and maintain strong relationships with agents and customers to drive satisfaction and retention
- Monitor and respond to inbound queues in alignment with service standards
- Identify trends and provide feedback to improve products, processes, and overall service experience
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