MS Dynamics CRM Functional Consultant

New

Fully remote work arrangement across IndiaFull-TimeSenior

Salary1,200,000 - 1,400,000 INR per year

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Job Details

8+ years of experience in Microsoft Dynamics CRM / Dynamics 365 functional consulting or similar roles
Strong expertise in CRM business process analysis, requirements gathering, and solution design
Hands-on experience with Microsoft Dynamics 365 CRM (including configuration and functional implementation)
Ability to conduct client workshops, deliver presentations, and manage stakeholder expectations
Strong understanding of enterprise business processes and CRM transformation projects
Excellent communication and documentation skills, including PowerPoint and Visio workflows
Ability to work independently and collaboratively in remote, client-facing environments
Strong analytical thinking with the ability to design scalable and efficient CRM solutions
Experience supporting pre-sales activities and proposal development

Facilitate requirements-gathering workshops and conduct detailed business process analysis with clients
Translate business needs into functional specifications, solution designs, and implementation roadmaps
Provide expert guidance on Microsoft Dynamics 365 CRM capabilities, features, and best-fit solutions
Lead configuration and functional implementation activities across CRM components and integrations
Develop proof-of-concept demonstrations and support proposal and statement of work (SOW) creation with effort estimation
Build strong client relationships by understanding business processes and delivering tailored CRM solutions
Prepare documentation including workflows, functional specifications, training materials, and presentations
Support pre-sales activities by contributing to solution design, demos, and client presentations

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