Manager of Conversation Analysis
New
A
AuthenticxSaaS, AI, Healthcare
Candidates must reside in the USAFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 3+ years of people management experience
- Required Skills
- People ManagementAnalytical SkillsCross-functional collaborationQuality AssuranceSaaS
Requirements
- 3+ years of people management experience leading analytical, labeling, or quality-focused teams
- Strong analytical thinking with the ability to identify root causes of quality or performance issues
- Excellent written and verbal communication
- Proven track record in client-facing settings as a subject-matter expert
- Experience working cross-functionally with technical teams such as data science or engineering
- Demonstrated record of innovation and elevating existing teams
Responsibilities
- Directly manage a team of analysts, including hiring, onboarding, performance reviews, career development, and day-to-day coaching
- Manage capacity, work prioritization, and timelines to meet project timelines
- Identify process improvements to increase efficiency, scalability, and reliability of labeling operations
- Develop rubrics and ground truth labeled data supporting AI model development
- Ensure consistent application of rubrics through regular secondary reviews
- Partner with the AI and Data Science team to align labeling methodology with model development requirements
- Serve as the Subject Matter Expert (SME) to customers and cross-functional partners
- Serve as an escalation point to address customer issues
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