Fashion Customer Service Representative
New
Remote from Spanish mainland, Monday - Saturday, 09:00h to 18:00hFull-TimeEntry
Salary19,623.94 - 22,923.94 EUR per year
Apply NowOpens the employer's application page
Job Details
- Languages
- German, English
- Required Skills
- Communication SkillsCRMCustomer support
Requirements
- C2 German and advanced English skills
- Experience in customer service, ideally within a Contact Centre environment
- Strong communication skills — written, verbal, warm, and professional
- Ability to build rapport quickly and show genuine empathy
- Organized, reliable, and able to prioritize in a fast-paced environment
- Able to navigate decisions with both customer needs and brand guidelines in mind
- Proactive, positive, and adaptable — a true “can-do” mindset
- Passion for fashion, styling, and helping customers feel their best
Responsibilities
- Deliver exceptional customer support through phone, email, chat, and digital channels
- Provide pre- and post-sales guidance, ensuring every customer feels valued and understood
- Maintain expert knowledge of products and collections
- Log and manage all interactions within our systems, meeting SLA and quality standards
- Escalate issues as needed to ensure seamless customer satisfaction
- Collaborate with Team Leaders, support teammates, and attend regular meetings
- Represent the brand spirit in every interaction
View Full Description & ApplyYou'll be redirected to the employer's site
