German Speaking Customer Service Representative
New
P
Germany. Greece. Austria. Hungary. Spain. LuxembourgFull-Time
Salary not disclosed
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Job Details
- Languages
- German, English
- Required Skills
- Communication SkillsCustomer serviceMicrosoft Office
Requirements
- Fluency in German and English, both written and spoken.
- Experience in customer service, preferably within the insurance or financial services sector.
- Strong communication and interpersonal skills.
- Ability to handle sensitive information with confidentiality and professionalism.
- Proficiency in customer service software and Microsoft Office applications.
- Detail-oriented with excellent problem-solving skills.
- Ability to work effectively both independently and as part of a team.
Responsibilities
- Provide professional and efficient customer service to German-speaking clients via phone, email, and chat regarding insurance products and services.
- Assist customers with policy information, claims processing, and other insurance-related inquiries.
- Handle customer complaints and resolve issues promptly to ensure customer satisfaction and retention.
- Maintain comprehensive knowledge of company insurance products, terms, and conditions.
- Document customer interactions accurately and maintain detailed records for compliance.
- Collaborate with internal teams to facilitate prompt resolution of complex client issues.
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