SAP Analyst II - Operations & Planning
E
ExfoldManufacturing, SAP
Remote - within LATAM time zones (GMT-3 to GMT-5), GMT-3 to GMT-5ContractMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 5-8 years
- Required Skills
- ServiceNow
Requirements
- 5-8 years of SAP experience in production support, AMS, or operational SAP roles.
- Hands-on experience supporting SAP PP/PI production processes.
- Hands-on experience supporting SAP MM purchasing/inventory management.
- Strong PP/PI knowledge: resources, bills of material, master recipes, ATP, MRP.
- Strong MM knowledge: source lists, purchasing info records, pricing, outline agreements, PR/PO, approval workflows, material movements, and physical inventory.
- Experience with NACE output determination, BRF+, ALE/IDOC inbound and outbound integration.
- Experience with ServiceNow or a similar ITIL-based ticketing tool.
- Strong English communication skills.
Responsibilities
- Monitor ServiceNow queues for SAP PP/PI and MM incidents, requests, and problems.
- Perform ticket triage, impact analysis, root cause analysis, and functional troubleshooting.
- Work directly with manufacturing, planning, procurement, and supply chain users to understand issues and validate fixes.
- Perform approved SAP configuration changes for break/fix issues and minor enhancements.
- Coordinate with ABAP, integration, master data, and cross-functional teams where needed.
- Support test evidence capture, deployment, hypercare, documentation, and continuous improvement activities.
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