SAP Analyst II - Logistics Execution
E
ExfoldSAP IT Support
Remote - within LATAM time zones (GMT-3 to GMT-5), GMT-3 to GMT-5ContractMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 5-8 years
- Required Skills
- SAP EWMServiceNow
Requirements
- 5-8 years of experience in an SAP-related IT support, AMS, or production support role.
- Hands-on experience supporting SAP IM, EWM, LE, and/or TM functional areas.
- Strong logistics knowledge: delivery creation, route/shipping point determination, batch management, directed picking/putaway, shipment creation, freight orders/settlement, and post goods issue.
- Experience with NACE output determination, BRF+, PPF, ALE/IDOC inbound and outbound integration.
- Experience using ServiceNow or a similar ITIL-based service management tool.
- Excellent written and verbal English communication skills.
Responsibilities
- Monitor ServiceNow incident queues for assigned logistics, warehousing, inventory, and transportation process areas.
- Perform initial evaluation, triage, analysis, troubleshooting, and root cause assessment for user-reported issues.
- Communicate directly with business users to clarify reported issues, validate business impact, and confirm resolution.
- Perform SAP configuration changes for approved break/fix issues and minor enhancements.
- Coordinate with technical teams when development, integration, or cross-functional SAP support is required.
- Support testing, deployment, hypercare, documentation, runbooks, and evidence capture in line with ITIL and change management processes.
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