ServiceNow Configuration Engineer
New
Z
ZaelabSoftware Development
India. Portugal. SpainFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 3+ years
- Required Skills
- AgileBusiness AnalysisServiceNow
Requirements
- 3+ years of hands-on ServiceNow configuration or development experience.
- Strong experience with Flow Designer, workflows, business rules, client scripts, UI policies, and platform configuration.
- Experience working directly with business stakeholders to translate requirements into technical solutions.
- Strong understanding of ServiceNow platform architecture and best practices.
- Experience working within Agile delivery environments.
- Experience with ServiceNow Order Management (OM) or Sales and Order Management (SOM).
- Experience with Telecommunications Service Management (TSM), Customer Service Management (CSM), or other order-management-adjacent ServiceNow products.
- Understanding of Lead-to-Cash, Order-to-Cash, order orchestration, fulfillment, or service provisioning processes.
- Experience integrating ServiceNow with CRM, CPQ, ERP, billing, or fulfillment platforms.
- ServiceNow Certified System Administrator (CSA) or other ServiceNow certifications.
Responsibilities
- Configure and maintain ServiceNow solutions supporting order management, order fulfillment, and customer-facing business processes.
- Design and configure workflows, Flow Designer automations, business rules, UI policies, forms, and platform capabilities.
- Support implementations and enhancements involving ServiceNow Order Management (OM), Sales and Order Management (SOM), Telecommunications Service Management (TSM), Customer Service Management (CSM), and related products.
- Collaborate with architects, business analysts, developers, and client stakeholders to translate business requirements into scalable ServiceNow solutions.
- Configure integrations between ServiceNow and enterprise platforms such as CRM, CPQ, ERP, billing, and fulfillment systems.
- Participate in requirements gathering, solution design, testing, deployment, and production support activities.
- Troubleshoot and resolve configuration issues while following ServiceNow best practices and governance standards.
- Contribute to Agile delivery teams through sprint planning, estimation, testing, and release activities.
- Create and maintain technical documentation for configurations, integrations, and processes.
View Full Description & ApplyYou'll be redirected to the employer's site
