Medical Virtual Assistant
New
United StatesFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- Customer service
Requirements
- Previous experience in medical scheduling, patient coordination, or healthcare customer service.
- Excellent verbal and written English communication skills.
- Clear and professional speaking voice.
- Strong phone presence with the ability to build rapport quickly.
- Experience handling both inbound and outbound patient calls.
- Comfortable discussing insurance benefits and scheduling options.
- Strong organizational and multitasking skills.
- Ability to think critically and adapt conversations without relying solely on scripts.
- High attention to detail and accuracy.
- Reliable internet connection and professional remote work environment.
Responsibilities
- Answer incoming patient phone calls and manage voicemail callbacks.
- Schedule new patient evaluations and follow-up appointments.
- Conduct patient recall and reactivation campaigns.
- Verify patient insurance coverage and assist with authorization follow-up.
- Maintain accurate patient records and documentation within EMR systems.
- Coordinate scheduling across multiple clinic locations.
- Perform outbound outreach to improve patient retention.
- Explain insurance benefits to patients and respond to inquiries via email or phone.
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