Lead, Customer Strategy Analytics & Applied AI
New
O
Owner.comSaaS / Restaurants
This role is 100% remote and can be based anywhere in the US or Canada.Full-TimeLead
Salary190,000 - 210,000 USD per year
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Job Details
- Experience
- 5–7+ years
- Required Skills
- PythonSQLMachine LearningSnowflakeStrategyData modelingData analyticsdbt
Requirements
- 5–7+ years in analytics, strategy, or ops.
- Experience shipping data products, models, or AI-powered systems into production.
- Excellent numerical skills.
- Technical background strongly preferred.
- Must be proficient in Claude or equivalent agentic tooling.
- Familiarity with CS / Support operations.
- Self-sufficient operator capable of running end-to-end workstreams.
- Player-coach instinct with team mentoring orientation.
- Experience with SaaS, marketplaces, or high-growth startups.
Responsibilities
- Improve the analytics, engagement and AI integration strategy for Customer Success and Customer Support.
- Design and ship data products and automated AI workflows.
- Collaborate with the SVP of CS on customer engagement model and org structure.
- Set priorities and direction for CS analytics and applied AI work.
- Guide work in the pod, partnering with Associates to shape analyses.
- Build AI-powered tools to drive incremental value (churn scoring, next-best-action systems, etc.).
- Establish how CS analytics and BizOps uses AI to multiply output.
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