Sr. CX Designer, AI & Digital Experiences

USFull-TimeSenior

Salary not disclosed

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Job Details

5–7+ years of experience in CX design, service design, UX strategy, or experience consulting, ideally within SaaS or enterprise software environments.
Strong expertise in design thinking methodologies such as journey mapping, service blueprinting, personas, and Jobs-to-be-Done.
Proven experience designing or conceptualizing AI-powered experiences such as chatbots, virtual assistants, or agentic workflows.
Hands-on use of AI tools (e.g., ChatGPT, Claude, Gemini) and AI-enabled design workflows to support research, ideation, and prototyping.
Solid understanding of product-led growth models and self-service digital journey design.
Strong prototyping and visual communication skills, with experience using tools such as Figma, Miro, Sketch, or similar platforms.
Ability to connect design decisions to measurable business outcomes and communicate effectively with executive stakeholders.
Experience facilitating workshops and collaborating across product, engineering, marketing, and customer success teams.
Excellent communication skills with strong storytelling and executive presence.
Familiarity with data platforms, AI/ML concepts, or multi-product enterprise ecosystems is a plus.

Design and prototype AI-powered customer experience solutions, including intelligent chatbots, agentic workflows, and self-service interactions across the customer lifecycle.
Map and analyze end-to-end customer journeys to identify friction points and opportunities for improvement across digital touchpoints.
Create cohesive, unified experience frameworks across multiple products, ensuring consistency and clarity in a complex ecosystem.
Design and optimize self-service and product-led growth experiences, including onboarding flows, trials, and in-product guidance.
Produce high-quality CX artifacts such as journey maps, service blueprints, wireframes, prototypes, and experience briefs to guide execution.
Facilitate design thinking workshops with cross-functional stakeholders to co-create solutions and align on experience direction.
Define success metrics and measure the impact of CX initiatives against key performance indicators such as engagement, retention, and time-to-value.
Present insights, concepts, and results to senior leadership, building clear business cases for experience improvements.

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