Application Support Engineer
New
United StatesFull-TimeEntry
Salary not disclosed
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Job Details
- Required Skills
- SQLJavascriptTypeScriptC#.NETReactTroubleshooting
Requirements
- BS in Computer Science, Information Systems, or a related field, or equivalent hands-on experience
- Exceptional troubleshooting ability
- Working knowledge of C#/.NET
- Familiarity with React, TypeScript, or JavaScript
- Comfort with SQL and relational databases
- Experience with Visual Studio/VS Code
- Comfort with reading logs, tracing errors, and working through a problem systematically
- Must pass background checks
- Ability to travel occasionally (approximately 10%)
Responsibilities
- Triage and manage incoming support tickets across multiple customers, maintaining SLA response and resolution
- Communicate directly with customers by setting expectations, providing status updates, and translating technical problems into plain language
- Read existing code and design documents to understand customer environments before issues arise
- Implement code fixes in C#/.NET and React/TS for production and test environments
- Escalate tickets with thorough documentation when issues require deeper engineering involvement
- Review software releases, test Cloud environments, and coordinate releases with customers
- Participate in a rotating on-call schedule for customers contracted for 24/7 after hours support
- Document issues, resolutions, and institutional knowledge for the team
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