Senior Consultant, Zoom Contact Center
New
Bogota, US daytime hoursFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 3 or more years of experience in Zoom Contact Center and UC environments; 2 or more years of software development
- Required Skills
- PythonJavaJavascriptC++WebRTCRESTful APIs
Requirements
- Bachelor’s degree in computer science, IT, or engineering.
- 3+ years experience in Zoom Contact Center and UC environments.
- Experience with enterprise-level CCaaS architecture.
- 2+ years software development experience including design, custom/common coding (JavaScript, Python, Java, C++), and testing real-time systems.
- Knowledge of SIP Protocol, RESTful APIs, WebRTC, and SSO/identity management.
- Experience configuring SBCs, SIP trunks, voice gateways, and cloud telephony integrations.
- Experience with CRM integrations (Salesforce, Microsoft Dynamics, ServiceNow, Zendesk).
- Experience with conversational AI platforms.
- Network infrastructure experience.
- Excellent customer-facing presentation and pitch skills.
Responsibilities
- Configure and deploy Zoom Contact Center, WFM, QM, and AI solutions in customer environments.
- Implement high-complexity projects with multiple dependencies.
- Manage risk and ensure solution quality through structured testing and validation.
- Mentor software engineers.
- Enhance and improve software written in JavaScript.
- Code and test projects.
- Deliver high-quality software on time.
- Collaborate with system analysis and project management teams.
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