Senior Manager, Product Quality Oversight
U
UpstartFintech Lending
The majority of our employees can live and work anywhere in the U.S, East/West coast time zonesFull-TimeManager
Salary172,200 - 274,000 USD per year
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Job Details
- Experience
- 8+ years of experience in consumer lending quality control, product quality, compliance testing, operational risk, audit, or related control functions.
Requirements
- Bachelor's degree or equivalent practical experience.
- 8+ years of experience in consumer lending quality control, product quality, compliance testing, operational risk, audit, or related control functions.
- 3+ years of direct people management experience.
- Experience designing and operating quality control or quality assurance programs.
- Working knowledge of consumer lending regulations: TILA, Regulation B, FDCPA, and UDAAP.
- Ability to translate quality findings into actionable recommendations for stakeholders.
- Experience supporting regulatory examinations or internal audits.
Responsibilities
- Build and lead Upstart Bank's Product Quality program, establishing the frameworks, governance, and operating model.
- Design and implement quality methodologies, including product review checklists, sampling strategies, and defect taxonomies.
- Evaluate product outputs across lending and servicing workflows, including disclosures and credit decisioning.
- Distinguish isolated product defects from systemic product failures.
- Partner with Product, Engineering, and Compliance to investigate root causes and improve control environments.
- Represent the Product Quality function in regulatory examinations and audits.
- Build, develop, and mentor a growing team of quality analysts.
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