Senior Salesforce Field Service Consultant
New
BrazilFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 4–7+ years
- Required Skills
- Stakeholder managementProcess improvement
Requirements
- Salesforce Certified Field Service Consultant certification (mandatory)
- Salesforce Administrator certification (mandatory)
- Salesforce Service Cloud Consultant certification (mandatory)
- 4–7+ years of hands-on experience implementing Salesforce Field Service Lightning (FSL)
- Proven experience with Work Orders, Service Appointments, Dispatcher Console, and Mobile Field Service
- Experience with Depot Repair, Asset Management, SLA Management, and Salesforce Integrations
- Experience leading service transformation or process standardization initiatives
- Experience delivering user training, documentation, and adoption programs
- Strong understanding of field service operations and service lifecycle management
- Excellent communication and stakeholder management skills
- English proficiency (written and verbal)
Responsibilities
- Lead the implementation and optimization of Salesforce Field Service Lightning (FSL) and Depot Repair solutions.
- Configure and manage end-to-end service workflows including Work Orders, Service Appointments, Dispatcher Console, and Mobile Field Service.
- Design and improve scheduling, dispatching, execution, and quality assurance processes.
- Collaborate with ERP and third-party system integration initiatives.
- Define and promote standardized service processes across teams and business units.
- Deliver role-based training sessions and support user adoption initiatives.
- Partner with business stakeholders to gather requirements and translate them into scalable Salesforce solutions.
- Support change management efforts to ensure successful platform adoption.
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