Service Desk Level 1 Analyst
New
This role is open to applicants in Mexico only., 8a-5p CSTFull-TimeEntry
Salary14,000 MXN per month
Apply NowOpens the employer's application page
Job Details
- Experience
- 1–2 years
- Required Skills
- Customer serviceMicrosoft OfficeTechnical support
Requirements
- High school diploma or equivalent required; Associate or Bachelor’s degree in Computer Science or related field preferred.
- 1–2 years in a technical support role, preferably in a service desk environment.
- Strong customer service skills with the ability to explain technical solutions clearly.
- Proficiency in Windows OS, Microsoft Office suite, and basic network troubleshooting.
- Familiarity with ITIL or similar service frameworks a plus.
- Ability to work independently and collaboratively.
- Excellent problem-solving and multitasking skills.
- HDI Support Center Analyst (HDI-SCA) (preferred)
- ITIL Foundation (preferred)
- Microsoft 365 Certified: Fundamentals (preferred)
Responsibilities
- Act as the account administrator, managing user access while interfacing with Service Desk agents to assign and resolve access-related tickets
- Troubleshoot and resolve issues with desktops, laptops, printers, mobile devices, software, and networks.
- Log all interactions in the ticketing system and escalate when needed.
- Ensure timely and accurate resolution of issues while delivering exceptional customer service.
- Follow up with users to confirm satisfaction.
- Invest in yourself: pursue training, certifications, and ongoing learning.
- Participate in special projects that enhance service delivery.
View Full Description & ApplyYou'll be redirected to the employer's site
