Loan Servicing Specialist
New
Anywhere in the USFull-TimeMiddle
Salary57,000 - 70,000 USD per year
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Job Details
- Experience
- Minimum of 2 years loan servicing experience in mortgage/financial services industry
- Required Skills
- Data AnalysisCustomer serviceProcess improvement
Requirements
- Minimum of 2 years loan servicing experience in mortgage/financial services industry.
- Strong customer service and communication skills.
- Ability to prioritize, organize and manage a high volume of work.
- Strong reasoning skills and independent decision-making capability.
- Experience with loan servicing software and processes.
- Ability to establish and maintain effective working relationships.
- Ability to adapt quickly to changes and perform in a fast-paced environment.
- Analytical thinker with the ability to conduct research and data analysis.
Responsibilities
- Manage a high-volume loan portfolio, serving as the primary point of contact for all servicing communication with borrowers from funding through payoff.
- Partner with title companies and borrowers to track active closings, issue accurate payoff statements, and ensure loans are paid in full.
- Monitor loans approaching due dates weekly, escalate delinquency risks to management, and work cross-functionally to drive resolution.
- Follow up on all outstanding loan payments and escalate unresolved balances to management.
- Comply with all company policies and state/national regulations, ensuring audit-ready documentation.
- Liaise with third-party vendors to manage Lien Release and default processes.
- Propose and implement process improvements and support system/automation tool adoption.
- Lead and contribute to special projects, research, and data analysis.
- Prepare and assemble data for portfolio reports covering delinquency, payoff volume, and health metrics.
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