Support Engineer - Level 2
New
CanadaFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 3+ years
- Required Skills
- Software DevelopmentGitHibernateSpringRESTful APIsTechnical supportUnit Testing
Requirements
- 3+ years of experience in software development, technical support engineering, or equivalent experience
- Post-secondary education in Computer Science, Software Engineering, or related field (or equivalent experience)
- Experience building, debugging, or supporting complex software systems with strong troubleshooting skills
- Familiarity with software testing practices, including unit and functional testing
- Experience with REST APIs and backend frameworks (Spring, Hibernate) is an asset
- Knowledge of HL7 (V2, FHIR) healthcare standards is considered a strong advantage
- Proficiency with version control systems such as Git
- Strong analytical and problem-solving abilities with attention to system performance and reliability
- Ability to communicate technical issues clearly to both technical and non-technical stakeholders
- Comfortable working in an on-call rotation and handling high-priority production incidents
Responsibilities
- Investigate and resolve Tier 2 technical incidents across core platform components, APIs, and integration layers
- Analyze requirements and propose scalable, maintainable, and performant technical solutions
- Collaborate with Tier 1 support teams to diagnose and resolve customer-reported issues efficiently
- Work closely with engineering and client solutions teams to ensure fixes align with architectural and product standards
- Participate in major incident response activities and support root-cause analysis efforts
- Maintain and improve technical documentation, troubleshooting guides, and support frameworks
- Research and evaluate technologies used across existing and future system modules
- Break down complex technical problems and support prioritization and task distribution within the team
- Mentor junior support engineers and Tier 1 staff on debugging, performance, and operational best practices
View Full Description & ApplyYou'll be redirected to the employer's site
