Senior Consultant
HyderabadFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 8+ years of experience in Contact Center/CCaaS Professional Services
- Required Skills
- JavascriptSalesforceREST APIServiceNow
Requirements
- Bachelor’s degree in Computer Science, IT, Engineering, or related field (preferred).
- 8+ years of experience in Contact Center/CCaaS Professional Services.
- 5+ years of hands-on architecture experience with Five9 platform.
- 5+ years of development experience in web and integration technologies.
- 3+ years of experience integrating CRM/ITSM platforms.
- Expertise in IVR, IVA, bots, and speech-enabled solutions.
- Deep knowledge of outbound dialing strategies and campaign optimization.
- Experience designing enterprise-grade integrations using REST/SOAP APIs.
- Understanding of authentication protocols (SSO, SAML, OAuth).
- Excellent verbal and written communication skills.
Responsibilities
- Lead business and technical requirement discussions and translate them into scalable CCaaS architectures.
- Own end-to-end solution delivery including design, configuration, testing, deployment, and rollout.
- Serve as the primary technical authority across multiple concurrent initiatives.
- Provide technical leadership, code reviews, governance, and quality assurance.
- Design and deploy Five9 solutions including VCC Core, outbound campaigns, and dialing strategies.
- Develop IVR/IVA solutions with complex call flows, variables, and scripting.
- Architect and implement integrations with CRM/ITSM systems using APIs and webhooks.
- Lead and mentor team members to enhance technical capabilities and delivery quality.
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