Service Coordinator
New
S
SWK TechnologiesManaged IT Services
United StatesFull-Time
Salary not disclosed
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Job Details
- Required Skills
- Customer serviceTime Management
Requirements
- Experience in a service coordination, customer service, or related role.
- Experience within an MSP or IT services environment preferred.
- Strong organizational and multitasking abilities.
- Excellent communication skills, both verbal and written.
- Familiarity with ticketing systems.
- Familiarity with CRM software.
- Ability to prioritize tasks.
- Ability to manage time effectively.
- Customer-focused approach.
Responsibilities
- Act as a liaison between clients, technicians, and management.
- Coordinate service tickets.
- Determine the type of service to be performed.
- Schedule tickets according to urgency.
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