Sr. Specialist II, Gainsight Administrator

New

Fully remote work opportunity within India.Full-TimeSenior

Salary not disclosed

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Job Details

6–8 years of experience in platform administration, preferably in Gainsight or similar customer success platforms.
Proven experience in leading or mentoring small technical or operations teams.
Strong understanding of customer lifecycle management, data modeling, and platform administration principles.
Hands-on experience with system configurations, data integrations, and ETL workflows.
Strong analytical and problem-solving skills.
Excellent communication skills.
Strong organizational and project management abilities, including sprint and backlog management.
Ability to translate business requirements into scalable technical solutions.
Bachelor’s degree or equivalent combination of education and relevant experience.

Act as the primary administrator for the Gainsight platform, managing configurations such as CTAs, Playbooks, Success Plans, Surveys, Journey Orchestrator programs, and dashboards.
Oversee system scalability, data integrity, and performance while continuously identifying optimization opportunities.
Manage integrations between Gainsight, product usage data sources, and other enterprise systems.
Lead and mentor a team of three administrators/analysts, providing guidance, performance feedback, and workload prioritization.
Drive sprint planning, backlog management, and execution of platform initiatives.
Develop and maintain dashboards, health scores, and reports.
Collaborate with stakeholders and executive leadership to translate business needs into scalable platform solutions.
Enforce governance standards, documentation practices, and change management processes.
Lead initiatives to improve customer journey programs.

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