Senior Product Manager
New
Fully remote work flexibility across the United States.Full-TimeSenior
Salary200,000 - 300,000 USD per year
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Job Details
- Experience
- 5+ years
- Required Skills
- SQLProduct ManagementRESTful APIs
Requirements
- 5+ years of product management experience overseeing complex technical products, operational systems, integrations, or backend platforms.
- Strong technical fluency with APIs, backend architectures, data flows, third-party integrations, and engineering trade-offs.
- Proven ability to design scalable solutions that replace manual processes and improve operational efficiency.
- Excellent systems-thinking capabilities with the ability to understand interconnected workflows, data dependencies, and organizational processes.
- Experience defining product requirements, success metrics, MVPs, and long-term strategic roadmaps.
- Demonstrated ability to leverage AI tools effectively to enhance product management workflows and decision-making.
- Strong written communication skills with experience creating specifications, business cases, decision documents, and product briefs.
- Sound business judgment with the ability to connect technical improvements to revenue growth, operational efficiency, quality improvements, and risk reduction.
- Experience with communication platforms, contact center technologies, telecom systems, or partner integration ecosystems is highly desirable.
- Familiarity with lead routing systems, data quality initiatives, API integrations, and workflow automation tools.
Responsibilities
- Own and drive the roadmap for backend platforms, operational systems, and technical infrastructure that support business growth and scalability.
- Collaborate with engineering teams to define requirements for APIs, integrations, data pipelines, internal tools, and workflow automation initiatives.
- Translate complex business challenges and operational needs into clear product specifications, prioritized roadmaps, and measurable deliverables.
- Identify opportunities to improve efficiency through automation, enhanced data quality, workflow optimization, and system reliability improvements.
- Develop success metrics, monitoring frameworks, and reporting mechanisms to ensure system performance and operational effectiveness.
- Lead initiatives focused on communication platforms, including call routing, messaging workflows, logging, attribution, consent management, and communication visibility.
- Enhance lead ingestion and partner integration processes through improved validation, routing, normalization, deduplication, and integration health monitoring.
- Utilize AI-powered tools to accelerate research, product discovery, documentation, analysis, and execution throughout the product lifecycle.
- Partner cross-functionally with operations, engineering, and leadership stakeholders to align technical investments with business objectives and customer outcomes.
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