Account Expert
New
Malaysia / Thailand / Indonesia / Japan / Myanmar / Philippines / Vietnam / Hong Kong / Taiwan / MacauFull-TimeMiddle
SalaryAt least 1,800 EUR per month
Apply NowOpens the employer's application page
Job Details
- Languages
- English, Chinese
- Experience
- 1-2 years
- Required Skills
- Project ManagementData AnalysisDigital MarketingCRMCustomer SuccessSaaSHubSpot
Requirements
- 1-2 years of customer success-related experience.
- Understanding of main digital marketing metrics (opens, clicks, conversions).
- Proven track record of creative problem-solving.
- Fluency in English and Chinese languages.
- Comfort discussing business and sales topics during renewal or cancellation.
- Excellent communication skills via chat, phone, video, and email.
- Proficiency with WeChat.
- Strong time management and independent working ability.
- Familiarity with tools like Slack, Zoom, Intercom, Mixpanel, Hubspot, and G-Suite.
- Experience in e-commerce, SaaS, project management, or marketing is a plus.
Responsibilities
- Establish yourself as a trusted advisor for Omnisend’s top-tier customers.
- Proactively develop strategies to increase revenue through digital marketing.
- Onboard new clients, including contact migration and setup of campaigns/automations.
- Provide strategic advice and guidance on a regular cadence.
- Review customer dashboards and ensure appropriate escalation.
- Keep merchants updated on product releases and new features.
- Contribute feedback to Product/Engineering on platform improvements.
- Conduct QBRs and establish quarterly customer goals.
- Document troubleshooting and problem resolution steps.
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