Student Experience Officer
New
Source API remote eligibility restrictions: United States, Monday to Friday | Day-shift AESTFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Problem SolvingCustomer serviceTime ManagementData entryCRM
Requirements
- Experience in customer service, administration, or student support roles.
- Strong written and verbal communication skills.
- Experience working in fast-paced environments.
- Ability to multitask and manage competing priorities.
- High attention to detail and organizational skills.
- Experience using CRM systems and shared digital tools.
- Ability to learn systems and processes quickly.
- Professional and empathetic approach to customer interactions.
- Strong problem-solving and time management skills.
Responsibilities
- Respond to student enquiries via phone, email, and live chat.
- Guide students through enrollments, systems, and course processes.
- Assist with onboarding and student documentation.
- Verify transcripts, certificates, and student records.
- Coordinate student letters, extensions, and requests.
- Maintain accurate CRM and student management system records.
- Escalate complex issues to appropriate internal teams.
- Support students using LMS platforms and online portals.
- Work collaboratively with Careers, Training, and Education teams.
- Ensure accurate administration and data quality across student records.
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