Healthcare Collections Specialist
New
United States, Monday through Friday 9 AM to 9 PM ESTFull-TimeEntry
Salary not disclosed
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Job Details
- Experience
- 6 months customer service experience
- Required Skills
- Customer serviceTime ManagementData entry
Requirements
- High school diploma or equivalent.
- 6 months of customer service experience.
- Collection experience is preferred.
- Proficient PC knowledge.
- Ability to type 30-40 wpm.
- Ability to communicate effectively in remote virtual chat environments.
- Professional and courteous demeanor.
- Ability to stay on task with little or no management supervision.
- Strong time management and organizational skills.
Responsibilities
- Maneuver between several different software systems documenting account history.
- Maintain a confidential and orderly remote work area.
- Assist with obtaining and updating debtors contact information.
- Answer inbound calls from patients regarding payment assistance.
- Place outbound calls to patients to resolve outstanding medical bills.
- Negotiate payment arrangements within specific hospital or physician guidelines.
- Work within a virtual team to accomplish productivity and collection goals.
- Maintain compliance with Fair Debt Collection Practices Act (FDCPA) and federal collection laws.
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