Collections Specialist
New
United StatesFull-TimeMiddle
Salary39,312 - 54,121.6 USD per year
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Job Details
- Experience
- 2 years of collections or relevant experience required.
- Required Skills
- Customer service
Requirements
- 2 years of collections or relevant experience.
- High School diploma or GED.
- Thorough knowledge and understanding of collections transactions and processes.
- Proficiency in basic office software and communication tools.
Responsibilities
- Contact customers via phone, fax, email or standard letter to bring accounts to a current status.
- Complete system assigned tasks within the designated timeframes.
- Reconcile and apply customer payments posted on account.
- Monitor the status of delinquent accounts via the collector dashboard.
- Research customer inquiries related to billing concerns and misapplied payments.
- Process payments from delinquent customers and negotiate payment arrangements.
- Engage management and/or sales when required to expedite resolution.
- Document actions taken on assigned accounts within the system.
- Initiate or process write-offs, bad debt recoveries, and credit memos.
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