Remote Call Center Customer Service Representative
New
CanadaFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- English, Spanish
- Required Skills
- Communication SkillsProblem SolvingCustomer service
Requirements
- 18 years or older
- High school diploma or GED
- Experienced in customer service or call center support (preferred)
- Excellent interpersonal and problem-solving skills
- Able to navigate and use multiple software systems simultaneously
- Equipped with high-speed internet and a distraction-free home office setup
- Flexible to work various shifts, including evenings and weekends
- Bilingual (English & Spanish) — highly preferred
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism
- Provide accurate information about products, services, and policies
- Troubleshoot and resolve customer issues and complaints
- Maintain detailed records of customer interactions and transactions
- Collaborate with team members to improve service delivery
- Follow all company policies, procedures, and compliance standards
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