Customer Adoption Manager
New
H
HigharcConstruction Technology
Remote (United States)Full-TimeManager
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- Project ManagementData AnalysisCross-functional Team LeadershipAccount ManagementStakeholder managementChange ManagementCustomer Success
Requirements
- 5+ years in customer success, implementation leadership, enterprise account management, consulting, solutions, or program leadership.
- Direct ownership of complex, high-value customers or transformation programs.
- Strong executive communication skills and the ability to independently influence senior customer stakeholders.
- Excellent judgment in diagnosing customer risk, adoption friction, stakeholder misalignment, and organizational blockers.
- Strong consultative and cross-functional leadership instincts.
- Comfort using data, customer health signals, and AI-enabled tools to understand account health and adoption progress.
- Ability to synthesize project details into an accurate account narrative.
- Willingness to travel 25%, with occasional fluctuations during customer launch periods.
Responsibilities
- Own adoption outcomes from post-sale alignment through launch, rollout, value realization, and long-term account health.
- Lead executive conversations on your own around business goals, adoption milestones, risks, tradeoffs, and value.
- Guide customers beyond recreating legacy workflows toward new workflows, decision rights, and the adoption behaviors required to realize value.
- Orchestrate internal teams across Implementation, Solutions, Product, Engineering, Support, and Sales to keep outcomes moving.
- Diagnose adoption risk early, align stakeholders, and restore momentum when programs stall.
- Translate patterns in customer friction into structured product, implementation, and account intelligence.
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