Enterprise Implementation Program Manager
New
United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 5–8 years
- Required Skills
- Project ManagementCross-functional Team LeadershipStakeholder management
Requirements
- 5–8 years of experience in implementation management, program management, or professional services.
- At least 3 years focused on enterprise-tier customers ($100K+ ACV).
- Experience managing complex, multi-workstream implementations.
- Strong project management fundamentals including timeline management and risk mitigation.
- Excellent stakeholder communication skills, specifically with executive-level audiences.
- Experience working in a pod or team-based model alongside technical resources.
- Experience operating in a high-growth environment designing new processes.
- Ability to influence cross-functional teams without formal authority.
Responsibilities
- Participate in pre-sales for strategic deals to assess complexity and set expectations.
- Manage master implementation project plans including milestones and RACI documentation.
- Coordinate cross-functional internal pods and customer stakeholder groups.
- Identify, document, and manage implementation risks and mitigation plans.
- Execute structured handoffs to Customer Success Managers post-implementation.
- Design and maintain the enterprise implementation playbook.
- Analyze project retrospectives to refine onboarding processes across all company segments.
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