Workforce Management Intraday Analyst
New
Fully remote work opportunity within IndiaFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- Minimum 1+ year
- Required Skills
- TableauMicrosoft ExcelServiceNow
Requirements
- Minimum 1+ year of experience in workforce management, intraday control, or contact centre operations
- Strong understanding of contact centre KPIs and real-time performance management
- Experience using workforce management tools (Alvaria preferred)
- Proficiency with reporting and analytics tools such as Tableau, QuickSight, or equivalent
- Strong Excel skills including pivot tables and formulas
- Experience with ServiceNow or similar ticketing and incident management systems
- Excellent communication skills
- Ability to stay calm, focused, and decisive under pressure
Responsibilities
- Track live operational metrics
- Identify risks and take immediate corrective actions
- Coordinate with operations, IT, and leadership teams
- Manage incidents
- Balance workloads
- Ensure staffing alignment throughout the day
View Full Description & ApplyYou'll be redirected to the employer's site
