Customer Service Associate Representative
New
USFull-TimeEntry
Salary17.75 - 19 USD per hour
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Job Details
- Required Skills
- Problem SolvingCustomer serviceTime ManagementMicrosoft Office SuiteData entry
Requirements
- High school diploma or GED required.
- Previous customer service experience with strong communication and problem-solving skills.
- Highly empathetic, patient-focused mindset with the ability to handle sensitive conversations professionally.
- Strong organizational and time management skills in a fast-paced, multi-tasking environment.
- Ability to navigate multiple systems simultaneously while maintaining accuracy and efficiency.
- Proficiency with Microsoft Office Suite (Outlook, Word, Excel) and general computer literacy.
- Strong interpersonal skills, positive attitude, and ability to work collaboratively in a team environment.
- Comfort working in a remote setup with reliable high-speed internet connection.
Responsibilities
- Handle inbound patient calls with empathy, professionalism, and active listening to understand fertility-related needs and concerns.
- Coordinate with physicians and internal teams to support fertility treatment plans, medication workflows, and patient care processes.
- Accurately collect, verify, and enter patient information including insurance, shipping, and payment details across multiple systems.
- Ensure consistent follow-up on customer inquiries and issues to maintain a high-quality, end-to-end patient experience.
- Escalate complex cases or claims to specialized teams when additional review or intervention is required.
- Maintain strong attention to detail while multitasking across platforms and managing high volumes of patient interactions.
- Support operational efficiency by ensuring accurate documentation and timely completion of tasks.
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