Senior Registrar Operations Lead
New
May work remotely (U.S) or in a hybrid role at our NYC headquartersFull-TimeSenior
Salary115,500 - 227,500 USD per year
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Job Details
- Experience
- 10+ years
- Required Skills
- RESTful APIsCompliance
Requirements
- 10+ years of experience in the domain industry, registrar operations, customer support escalation, or compliance-focused roles.
- Deep expertise in domain lifecycle management across gTLDs and ccTLDs.
- Strong working knowledge of ICANN policies, UDRP processes, GDPR considerations, and domain abuse management.
- Hands-on experience with EPP, REST APIs, DNS, and registry platforms.
- Proven ability to manage complex operational workflows and compliance workstreams.
- Proven ability to partner with Engineering to reduce manual operations through tooling and automation.
- Excellent communication and leadership skills.
Responsibilities
- Act as the senior escalation owner for complex, high-impact domain-related customer issues.
- Apply hands-on expertise across gTLDs and ccTLDs, high-value and expired domain workflows, DNS, EPP, REST APIs, and registry platforms.
- Perform root-cause analysis on issues and provide clear guidance and recommendations.
- Act as the internal expert on UDRP cases and registry compliance matters.
- Monitor and support compliance initiatives to ensure registrar operations align with ICANN policies.
- Partner with Security and Trust teams on domain abuse identification and mitigation.
- Oversee key operational workstreams including registry access management, contractual updates, and registry account governance.
- Identify operational gaps and partner with Product and Engineering to drive automation and scalability.
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