E-commerce Virtual Assistant
New
O
OurAssistantsE-commerce
Philippines or Latin America, US Business HoursFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 1–2 years
- Required Skills
- ShopifyMicrosoft OfficeGoogle WorkspaceZendeskCanva
Requirements
- Minimum 1–2 years of experience in e-commerce support or virtual assistance.
- Experience with platforms such as Shopify, Amazon Seller Central, WooCommerce, Etsy, or similar.
- Strong written and verbal communication skills.
- Excellent organizational and multitasking abilities.
- Proficiency in Google Workspace, Microsoft Office, and spreadsheets.
- Experience with customer support platforms such as Gorgias, Zendesk, or Freshdesk is a plus.
- Familiarity with Canva or basic content creation tools is preferred.
- Ability to work independently and proactively in a remote environment.
- Stable internet connection and a remote-ready workstation.
Responsibilities
- Respond to customer inquiries via email, chat, social media, or support platforms.
- Handle order concerns, tracking requests, returns, refunds, and general product inquiries.
- Process and monitor orders through Shopify, Amazon, WooCommerce, or similar platforms.
- Update order statuses, tracking information, and customer records.
- Coordinate with fulfillment teams or suppliers regarding shipping and delivery concerns.
- Upload and update product listings, descriptions, pricing, and images.
- Monitor inventory levels and report stock concerns.
- Maintain accurate records, reports, and documentation.
- Assist with data entry, spreadsheets, and workflow tracking.
- Assist with social media scheduling and content posting.
View Full Description & ApplyYou'll be redirected to the employer's site
