Senior Technical ServiceNow Business Analyst
New
L
LIGHTFEATHER IO LLCFederal Government IT
United States, EST hoursFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years of Business Analyst experience, with a minimum of 3 years focused on the ServiceNow platform.
- Required Skills
- AgileBusiness AnalysisSCRUMJiraServiceNow
Requirements
- Bachelor's degree in Computer Science, Information Systems, Business Administration, or equivalent.
- 5+ years of Business Analyst experience.
- Minimum 3 years focused on the ServiceNow platform.
- Experience supporting federal contracting environments (DoD, DHS, or civilian).
- Hands-on experience delivering within Agile/Scrum teams.
- Familiarity with ServiceNow ITSM plus at least one additional module (ITOM, HRSD, SPM, or ITAM).
- Proficiency with Jira, ServiceNow Agile, or Azure DevOps.
- Skilled in process mapping tools like Visio or LucidChart.
- ServiceNow Certified System Administrator (CSA) certification.
Responsibilities
- Facilitate client-facing workshops and structured discovery sessions to surface, analyze, and document business requirements.
- Convert mission-level needs into detailed user stories, acceptance criteria, and functional specifications within an Agile/Scrum delivery model.
- Perform gap assessments comparing legacy workflows against ServiceNow capabilities.
- Own backlog quality and ensure items satisfy the Definition of Ready.
- Partner with Solution Architects and Agile Coaches to validate requirements and define delivery processes.
- Ensure all designs conform to federal IT requirements including Section 508 and FISMA/NIST security controls.
- Own UAT planning and execution including authoring test scripts and coordinating sessions.
- Produce federal-standard documentation including SOPs and end-user guides.
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