Senior Technical ServiceNow Business Analyst
New
L
LIGHTFEATHER IO LLCFederal IT Consulting
Fully Remote, EST hoursFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years of experience as a Business Analyst, with at least 3 years dedicated to the ServiceNow platform.
- Required Skills
- Business AnalysisJiraServiceNow
Requirements
- Bachelor’s degree in Computer Science, Information Systems, Business Administration, or related field.
- 5+ years of experience as a Business Analyst.
- 3+ years of experience dedicated to the ServiceNow platform.
- Experience working in the federal contracting space (DoD, DHS, or Civilian agencies).
- Experience working in an Agile/Scrum environment.
- Deep knowledge of ServiceNow ITSM and at least one other workflow (e.g., ITOM, HRSD, SPM, ITAM, Custom Applications).
- Strong experience with Jira, ServiceNow Agile, or Azure DevOps.
- Proficiency in Visio, LucidChart, or similar tools.
- ServiceNow Certified System Administrator (CSA) certification.
Responsibilities
- Lead client workshops and focus groups to elicit and document business requirements.
- Translate high-level business needs into user stories, acceptance criteria, and functional specifications.
- Conduct gap analysis between legacy processes and ServiceNow Out of the Box functionality.
- Collaborate with Agile Coach to design and distribute Agile processes and SOPs.
- Review user stories and requirements for accuracy and definition of ready.
- Provide mentorship to junior developers and analysts on business context and ServiceNow best practices.
- Conduct peer reviews of functional designs and test scripts.
- Develop process maps, workflows, and data models.
- Advise government stakeholders on best practices and minimizing technical debt.
- Ensure solution designs adhere to federal IT standards including Section 508 and FISMA/NIST.
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